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Shipping

Tip:

Before we dive right into the nitty gritties, we would just like to offer a little tip. Be sure to provide us with an address where you would be available to receive your package from Monday-Friday between the hours of 8am-4pm. That's when our couriers deliver :) 


What shipping methods do you offer?

Straight to your door via one of our lovely couriers: TTPost, Trinebox or Island Dropper.

Where does The Up Shop deliver?

We deliver nationwide throughout Trinidad and Tobago.

How long is delivery?

Your order will arrive within 5-7 working days. Sometimes for personalised items and depending on the time of year, we would need to utilise the full 7 working days. 

And by the way that’s delivery straight to your door!

Knock knock
Who’s there?
Honey bee
Honey bee who?
Honey bee a dear and get me some Uppy products delivered straight to my door!

Do you offer a faster delivery option?

5-7 days isn’t fast enough for you?! Sheesh tough crowd! Well we don’t offer a faster option however we do understand that there will be cases that would need some extra TLC so if you reeeeally really need it before then you could shoot us an email explaining the situation and we’ll see if we could prioritise it for you. That’s how cool we are ;)

What happens if I'm not there when my items are delivered?

Well you gotta sign for receiving your package…so if you’re not at the shipping address you gave us don’t worry you get 2 more attempts of delivery (although we sincerely hope you don’t need to use both of them).

Our couriers, Trinebox and Island Dropper would give you a call to arrange their second attempt.

In the case of TTPost:

  • You will be left a notification with the tracking number and a number to call.
  • Call the number and give another time and location to come when you know you’ll be there.
  • Another attempt of delivery will be made after that either on the same day or the next day; depending on the time you call. So you better be there this time!
  • Butttt if you are STILL not there (like seriously?) then another note will be left and the same thing goes.
  • If on the 3rdand last attempt you are still not there then just forget it…you clearly don’t deserve the item! LOL oh gosh only teasing! In the rare event that this happens then just give us a shout at customerservice@theupshop.com and let us know that you are the most unattainable person in the world. Haha teasing again! Just explain to us the situation and we’ll fix you up!

Can I ship to a different address than my Billing Address?

You sure can! During registration or checkout you have the option of entering both addresses.